When selling a home, silence isn’t always golden — especially when you’re expecting your real estate agent to call. In fact, it’s one of the leading complaints among sellers in the real estate market. Often times you find an agent who is more than willing to take on your listing, but once the agreement is signed, your agent is too busy to return your calls.
We train our agents to establish with the client up front the expectation that regular communication will occur – and on a schedule and in the form desired by the client. Even if it’s just to check-in, we know that you will be more satisfied being kept “in the loop”.
Keeping the communication lines open between the two parties assures sellers that the agent is keeping them apprised of any and all offers. In addition, agents often provide valuable insight on why prospective buyers weren’t interested. Often times, an agent is privy to the buyer’s dislikes of the property. For example: “this room’s too dark” or “the kitchen has a funny smell”. This allows the agent to give the seller constructive feedback and offer important tips on how to make the home more attractive to prospective buyers.
If you’re a seller and are not hearing from your agent, be sure to keep calling until he or she gets the message that you expect regular updates. If the agent doesn’t return your calls, leave a message for the broker or office manager.
Selling a home can be a lot of work and sometimes quite stressful. It is incumbent upon an agent to satisfy the seller’s expectations of routine updates. As a seller you deserve to be kept informed on how things are going with the sale of your property. If both parties work in a cooperative effort, the selling experience will be more successful and enjoyable for both the agent and the seller involved. If you use my office to list your home for sale, you have my personal assurance that your agent will provide regular updates – daily, weekly, monthly – you determine the frequency; by phone, e-mail, social media – you determine the format.
Broker/Owner of Century 21 Scott Myers
(210) 479-1222 or Toll-Free (888) 868-1222